Question 1

Is my deposit refundable?

Accepted Answer

Deposits are not refundable but are transferable, if your appointment is transferred 30 days from your original appointment date.

Question 2

Do I have to shampoo my hair before my protective style?

Accepted Answer

No. At Array Advanced Hair Care we believe the shampoo and treatment process for protective styles are one of the most important processes of the protective style service. Because of this we shampoo and treat every clients hair based upon their hair and scalps unique needs.

Question 3

Can I bring my child or a friend?

Accepted Answer

We are currently located in a salon suite. Because of this space is limited, so we ask that you come to your appointment alone.

Question 4

What happens if my hair becomes messed up before I thought it should?

Accepted Answer

*For faux locks* 
Your faux/distressed/soft/butterfly locks should last 8-12 weeks. In the unusual event that your style becomes damaged before this time I will fix the style at long as it is 10 days from the install date. Any time after I can fix your locks for $10/lock. Please note that your protective style should last with proper care the projected time.  At the end of each protective style service a "Protective style at home care" email is sent out. For recommended protective style up keep please check your email spam. If you need another email sent or don't have access to an email please contact Chels.

*For knotless braids*
Your braids are bullet proof ;-) They will last. New growth is normal and should be welcomed.